DESIGNED TO HELP THE ORGANISATIONS PLAN, MANAGE AND SUPPORT AN INTERNAL IMPROVEMENT PROCESS, BY GATHERING INFORMATION TO UNDERSTAND THE CURRENT STATUS, USING SELF-ASSESSMENT TO IDENTIFY STRENGTHS AND AREAS FOR IMPROVEMENT, AND BY PRIORITISING ACTIONS, PLANNING AND MANAGING IMPROVEMENT PROJECTS.
This course is addressed to individuals who want to understand the basics of the EFQM Model and its three constituents. This course can be taken as a preparation for any EFQM training but is particularly useful prior to the EFQM Assessor Training and the Internal Assessor Training.
We structured this training around five practical steps over three days, to ensure we develop experts who have the skills and knowledge required to determine the most suitable EFQM technique for assessing their organisation During the course, you will work with a selection of criterion part, enhance your familiarity with RADAR, develop skills to work as an assessment team, seek evidence to clarify your strenghts and areas of clarification, plan the next steps to complete your self-assessment.
As pre-work to this course, you need to prepare a brief description of your business environment, activities related to each enablers, and some performance data/results of these activities.
Get a clear understanding of the 3 components: the fundamental concepts, the criteria and the RADAR logic, as well as the Model integration and dynamics.
Exploring in details some of the self-assessment tools including practical exercises, e.g. Quick Check, EFQM Excellence Matrix, site-visit simulation
Discover the steps needed to organise your internal assessment, e.g.forming the team, compiling the report, ...
How to identify the key areas for improvements, the priorities, describe these and develop action plans