DESIGNED FOR LEADERS WHO WANT TO INSPIRE, LEAD, DRIVE AND SUPPORT ORGANISATIONAL EXCELLENCE TO ENSURE THAT IMPROVEMENTS CREATE SUSTAINABLE BENEFIT TO MEET OR EXCEED STAKEHOLDERS EXPECTATIONS.
This training is structured around five practical steps to ensure we develop reflective leaders who can navigate throughout their challenging excellence journey. This is explored through presentation, practical and interactive exercises and discussions with your peers and the trainer.
Leadership & excellence, how are these related? How would you define Excellence? EFQM has its unique way of defining Excellence: the thinking process starts at the stakeholders end... Defining your stakeholders and their expectations help defining your future.
Where are we now? What is our starting point? How to take the "now" photo? You will experiment a simple tool for self-assessment based on the 8 Fundamental Concepts of Excellence and your role as a leader in this exercise.
What are the strategies needed to achieve your stakeholders' expectations? Based on the Vision, Mission and Values of an organisation, how can you define your strategy?.
Change always happens at operational level. The focus here will be on "how to transform the strategies into actions to enable change? This section links to the 9 criteria of the EFQM Excellence Model and the RADAR logic.
Stakeholders can feel the results of the changes. How to check that the targets have been achieved?